Troubleshooting Complex Systems – Planning – Gathering Problem Information
Gathering accurate and relevant information is one of the most important steps you must carry out when you’re attempting to resolve problems in complex systems. This activity must be executed methodically and thoroughly because, if you miss crucial information here, you may either not be able to resolve the problem or your efforts could be misdirected. This article covers some of the most important questions you need answered before you even start your fault diagnosis.
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